I've now managed to get about 6 sessions of 90-minute rec play in with the Roore Coronado pickleball paddle, and I have no reservations about declaring it my current weapon of choice! I really enjoy the perceived swingweight (i.e. it feels light and fast in my hands, even after having modded it a bit), the grit on the face seems to impart consistently solid spin and the superficial side of me loves the aesthetics of it.
With all that in mind, I did notice during my third session of play that there appeared to be a blemish of sorts appearing on the face of one side of the paddle. When I looked closely at it it appeared to me to be a nearly perfect circular 'punch-out' section of the paddle face:
I thought that this was very odd - it was actually a small chunk of the surface material that had gone missing somehow. It also felt a bit premature (since I try not to bang paddles with playing partners, but instead either slap hands or use the grip end), and so I reached out directly to the team at Roore to see whether or not there were any options for me. I'll honestly say that I didn't have high expectations for results to my inquiry, in part because (at the time) Roore did not have a built-out website of its own but instead their URL pointed directly to their Amazon store ... so I thought that at best I'd have to log an issue with Amazon customer service.
But lo and behold I did receive a quick and courteous message back from Team Roore (thanks Alex!) and not only did they agree with my assessment of this being sub-standard but they offered to replace my paddle entirely! So just a week later I received a shiny new Coronado along with a special something-something. :)
So a huge shout-out to this small start-up company that is not only producing terrific products (at incredibly affordable prices!) but also standing behind them with a wonderfully personal touch. I also have to mention that I've already had several conversations with other pickleballers during rec play who have inquired about the Coronado and wanted to take swings with it ... so I hope that there might be some others who become active users of Roore's offerings (and while I'm sorry to say that I don't have any kind of promotional discount code to offer, but at their prices you really can't go wrong)!
